Welcome to the Help Center
Find quick answers to common questions and learn how to make the most of Aurora Borealis Bay. If you don't find what you're looking for, visit our FAQs or Contact Us.
Getting Started
How do I start playing?
Simply visit Aurora Borealis Bay and confirm you are 18 or older. You'll automatically receive a starting balance of virtual coins to begin playing immediately. No account creation required.
Do I need to download anything?
No. Aurora Borealis Bay runs entirely in your web browser. No downloads or installations necessary.
What browsers are supported?
We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, use the latest version of your browser.
Games & Gameplay
Aurora Slots
How to play: Select your bet amount using the + and - buttons, then click SPIN. Match symbols across the center row to win.
Payouts: Different symbol combinations offer different multipliers, from 2x for matching pairs up to 50x for three snowflakes.
Strategy tip: Start with smaller bets to get familiar with the game mechanics, then adjust your bet size based on your comfort level.
Northern Roulette
How to play: Select a chip value, click on a betting option to place your bet, then spin the wheel.
Betting options: Choose from number ranges (0-3, 4-6, 7-9, 10-11) or characteristics (even/odd).
Payouts: Payouts range from 2x for even/odd bets up to 5x for the 10-11 range.
Polar Poker
How to play: Set your bet, click DEAL to receive five cards, click cards to hold them, then click DRAW to replace unheld cards.
Winning hands: Jacks or better pair pays 1x, up to 250x for a Royal Flush.
Strategy tip: Hold cards that contribute to potential winning hands, and remember that Jacks or better is the minimum paying hand.
Virtual Currency
What are virtual coins?
Virtual coins are the currency used in Aurora Borealis Bay games. They have no real-world monetary value and cannot be exchanged for money or prizes.
How do I get more coins?
You receive coins by winning in games. If you run out completely, you can reset your balance by clearing your browser data or refreshing the page.
Where is my balance stored?
Your virtual coin balance is stored locally in your browser using local storage. It's not stored on our servers.
Can I buy coins?
No. Aurora Borealis Bay does not sell virtual currency. Everything is provided free for entertainment purposes only.
Technical Issues
The site isn't loading properly
Try these steps:
- Clear your browser cache and cookies
- Refresh the page (Ctrl+R or Cmd+R)
- Try a different browser
- Check your internet connection
- Disable browser extensions that might interfere
My balance disappeared
Your balance is stored in browser local storage. If you cleared your browser data or switched browsers/devices, your balance will reset. This is expected behavior as we don't require accounts.
Games are running slowly
Try these steps:
- Close other browser tabs
- Close other applications to free up system resources
- Try a different browser
- Restart your device
I can't hear sound
Currently, Aurora Borealis Bay games do not include sound effects. This may be added in future updates.
Account & Privacy
Do I need to create an account?
No. Aurora Borealis Bay does not require account creation. Simply visit and play.
What information do you collect?
We collect minimal information necessary for the site to function. Game progress is stored locally on your device. See our Privacy Policy for details.
How do I delete my data?
Since all game data is stored locally on your device, you can delete it by clearing your browser's local storage or site data for auroraborealisbay.com.
Safety & Responsible Gaming
Is this gambling?
No. Aurora Borealis Bay is a social entertainment platform. All games use virtual currency with no real-world value. You cannot win real money or prizes.
What is the age requirement?
You must be 18 years or older to use Aurora Borealis Bay.
Where can I get help with gaming habits?
Visit our Responsible Gaming page for resources and support organizations that can help.
Mobile & Tablet Support
Can I play on mobile?
Yes! Aurora Borealis Bay is fully responsive and works on mobile devices, tablets, and desktop computers.
Do you have a mobile app?
Currently, we only offer a web-based platform accessible through your mobile browser. No app download required.
The site looks different on mobile
Our site automatically adapts to your screen size. The mobile version may have a simplified layout for better usability on smaller screens.
Still Need Help?
If you didn't find the answer you were looking for:
- Check our Frequently Asked Questions
- Read our How It Works guide
- Contact Us directly